Windsor Institute acknowledges the National Assessment
Principles issued under the Australian Recognition Framework and
is committed to validity, reliability, flexibility and fairness
in assessment processes for the training programs that it delivers
to its clients.
All clients of Windsor Institute have the right to appeal any
assessment decision made by the organisation, if they believe that
the assessment is invalid and / or feel that the process was invalid,
inappropriate or unfair.
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Appeals regarding assessment will generally be conducted
through an initial interview, investigation and a confirmation interview.
If the appeal is regarding a submitted assessment, a copy of the
assignment under question should be brought to the initial interview.
In general, appeals will only be considered in the term immediately
following the completion of the module and / or course and the notification
of results.
Clients dissatisfied with the assessment received are asked to
discuss the results and go through the assignment with the relevant
trainer in an attempt to reach a decision before an appeal is submitted
to the Head of Department.
If the matter remains unresolved, the student may appeal to the
Head of Department for resolution of the dispute. The Head of Department
may request an assessment be conducted by another assessor employed
by Windsor Institute.
If, after the initial discussion with the trainer, the client
remains dissatisfied with the assessment received, they may request
a second assessment by submitting a formal Assessment Appeal Form
to Management within seven days following receipt of the assessment
result.
Once a formal appeal is lodged and after checking the validity
of the appeal, Management will:
Convene an Appeal Panel to attempt to resolve
the issue.
Advise the client and assessor of the date, time and location
of the appeal hearing and invite the client to provide any additional
evidence they may wish to present in support of the appeal.
Advise the appellant of the result of the hearing as quickly
as possible - the appeal will either be dismissed, upheld and
the competency confirmed or be subject to re-assessment.
All clients have the right to a support person to be involved
at all times during the appeal process.
Any decision recommended by the Appeal Panel
is not binding to either party that is involved in the dispute.
The action taken and outcome of the assessment appeal process
will be documented on an Appeals Action Report Form and provided
to all parties involved.
In the event that the appellant is still dissatisfied with the
appeal outcome, or if no response to their initial appeal has
been received, the appellant should register an appeal with
the relevant State or Territory Training Authority.
In all cases the appeals process will be:
Formal and impartial
Clearly defined and explained to the client
Made known to assessors and client before the assessment takes
place.
