If your problem relates to the quality of our service,
you can take your complaint to ACPET.
ACPET is the Australian Council for Private Education and
Training - the national industry association for independent
providers of post-compulsory education and training, for Australian
and international students.
Contact details: (Australian Council for
Private Education and Training)
ACPET National Office
Box Q1076
QVB PO NSW 1230
Email: acpet@acpet.edu.au
Ph: 9299-4555
Fax: 9299-4221
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If your problem relates to refunds and you
are still not happy with the result of the meeting, you can
take your complaint to the New South Wales Government Department
of Fair Trading, PO Box 972, Parramatta NSW 2124,
Tel: (+61 2) 9895 0111, www.fairtrading.nsw.gov.au
The nearest Fair Trading Centre is in the McKell Building,
2-24 Rawson Place, Sydney NSW 2000, Tel: 13 32 20
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If your problem is not related to refunds, you can take
your complaint to a Community Justice Centre (CJC). This is
a free service and it is also possible to get help with English
translation.
You can visit the website at: www.cjc.nsw.gov.au.
You can also call CJC on
1800 990 777 between 9am and 5pm, Monday to Friday (excluding
public holidays).
It is also possible to get in contact with CJC through the
Translating and Interpreting Service (TIS) on 131450. TIS
will organise for an interpreter in you language to be on
the telephone when you contact CJC. The TIS is a free and
confidential service.
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